CUSTOMER CARE + FAQ

Are your fragrances cruelty-free?  Vegan? Clean? Yes, every single one of our products is 100% cruelty-free and never tested on any animals ever for any reason.

Our certified vegan fragrances include: Bloodflower, Digitalis, Wolfsbane, Ierofante.

Our certified clean fragrance is: Wolfsbane.

Are your products safe? All of our products are strictly IFRA-compliant and adhere to the latest safety and environmental regulations of the International Fragrance Research Association (https://ifrafragrance.org/).

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Additonally, all of our fragrances are paraben and phthalate-free and all of our fragrant oils are sourced from the leading essential oil and aroma-molecule suppliers in the world including Symrise, Givaudan, and IFF.

How can I change the shipping address on an order? Once an order is placed, you must email us at sales@six-scents.com to change it, and as long as it hasn't shipped out yet, we should be able to accomodate you.

How can I change or cancel an order? Once an order is placed, you must email us immediately at sales@six-scents.com to cancel it.

What is the shipping policy? And how long does it take to receive my order once it's placed? We process and ship all orders three (3) times per week with the exception of PRIORITY EXPRESS packages which are dispatched on the same business day, provided the order is placed before 4pm Eastern Standard (New York) time. If it doesn't dispatch on the business day it was ordered, it will be shipped within two (2) business days.

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Once your order is shipped you will receive a shipping confirmation email with your tracking number.

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Please allow 24 hours for tracking to show progress.

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Orders are shipped USPS (the US Postal Service) Ground and typically take 1-5 business days to arrive for orders in the USA and 5 to 21 business days for international orders. 

All 50ml bottle orders require a signature; no exceptions.

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Canadian orders typically take 1 to 2 weeks via International Economy.

Do you ship internationally? Only Canada.  Please contact us for a stockist near you or see our list of official stockists here.

Can I get free samples? At this time we do not give away free samples.  We sell reimbursable discovery sets and individual 2mL discovery vials of all our current fragrances.

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All purchases of full-size 30mL or 50mL bottles receive free discovery vials to be included at our sole discretion. 

Payment Options We accept VISA, MasterCard, American Express, Discover, Apple Pay, Google Pay, and SHOP Pay. 

We do not accept Paypal, money orders or personal checks.

Order Confirmation Once your order is placed with us, you'll receive two emails: the first will be your order receipt.  Then once we ship your order, we'll send you a second email containing your package's tracking number if available.

Reimbursable Discovery Set Unique Promotional Codes If you purchased any one of our fully refundable discovery sets from either PARFUMS QUARTANA or SIX SCENTS PARFUMS, you are entitled to a unique promotional code equal to the purchase price of the discovery set, $50, redeemable within a month (2 months for non-USA) of purchase date towards a 50mL full size bottle of your choice, with offer exclusive to www.six-scents.com.  Your unique promotional code is EMAILED to the email address we have on file. In the event we do not have your email, please email us at info@six-scents.com to request a custom code.

Return Policy All fragrance sales including full size bottles, individual vials, or discovery sets (sample sets) are FINAL. We cannot accept returns on any fragrance products for hygienic reasons. If your purchase has arrived damaged or broken, please email us at sales@six-scents.com.

Stolen or Missing Package Policy

SIX SCENTS PARFUMS, INC. is not responsible for any lost or stolen packages. The respective fulfillment third-parties, such as USPS.com, must be contacted for further resolution.

if your order has been shipped by us, but has been lost or stolen while in transit to you, please follow the instructions below to conduct a search with USPS to retrieve your goods or to file a claim to obtain a refund.

• How To Start A Missing Mail Search Missing Mail Searches can be initiated seven days after the items have been sent. To start the search, you will need both the senders and receivers mailing address. USPS will also need the size and type of envelope or box used to ship, mailing date and tracking number. CLICK HERE.

• How To File A Usps Claim If the item was insured and the USPS staff damaged the item while in their possession, a claim will reimburse you for the loss. USPS will process your claim, and if they decide it’s appropriate, refund both the value of your package and the shipping. This process could take up to a month.

Privacy Policy

This Privacy Policy describes how Six Scents Parfums, Inc. (“Six Scents” or “we” or “us”) treats the information that we collect through our website located at www.six-scents.com (the “Site”) and how we use that information. This Privacy Policy does not apply to any information that we collect by other means. If you have any questions about our Privacy Policy, please contact us at info@six-scents.com This Privacy Policy applies to the services and products offered by Six Scents, as well as any other applications, content or features that we may from time to time offer on our website. Please read this privacy policy carefully and review it often because it may change. By using this website and accepting the Terms of Use, you agree to this Privacy Policy. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the information that we collect for billing purposes, to fill your orders, and to streamline our services to better serve you. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at info@six-scents.com. Alternatively, if you receive materials from us by email you can make use of the “opt out” or “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.

Get in touch

Email us at sales@six-scents.com.

As a last resort, our telephone is 201.255.9667.