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FAQ | CUSTOMER CARE
Are your fragrances cruelty-free? Vegan?
Yes, every single one of our products is 100% cruelty-free and never tested on any animals ever for any reason.
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Most of our fragrances are vegan except for the ones with leather or suede accords which are indicated.
Are your products safe?
All of our products are strictly IFRA-certified, and adhere to the latest safety and environmental regulations of the International Fragrance Research Association (https://ifrafragrance.org/).
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Additonally, all of our fragrances are paraben and phthalate-free and all of our fragrant oils are sourced from the most ethical fragrance companies in the world including Symrise, Givaudan, and Delbia Do and from 2021, IFF.
How can I change the shipping address on an order?
Once an order is placed, you must email us at sales@six-scents.com to change it, and as long as it hasn't shipped out yet, we should be able to accomodate you.
How can I change or cancel an order?
Once an order is placed, you must email us immediately at sales@six-scents.com to cancel it.
How long does it take to receive my order once it's placed?
We process and ship all orders a minimum of 3 times per week with the exception of PRIORITY EXPRESS packages which are dispatched on the same business day, provided the order is placed before 4pm Eastern Standard (New York) time.
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Once your order is shipped you will receive a shipping confirmation email with your tracking number. We are sorry, but we cannot offer SMS notifications any longer.
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Please allow 24 hours for tracking to show progress.
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Most orders are shipped USPS (the US Postal Service) Ground and typically take 1-5 business days to arrive for orders in the USA and 5 to 21 business days for international orders.
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Canadian orders typically take 1 to 2 weeks via International Economy.
Do you ship internationally?
Yes.
Can I get free samples?
At this time we do not give away free samples. We sell refundable discovery sets and individual 2mL discovery vials of all our current fragrances.
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All purchases of full-size 30mL or 50mL bottles receive free discovery vials to be indluded at our sole discretion.
Return Policy
All fragrance sales including full size bottles, individual vials, or discovery sets (sample sets) are final. We cannot accept returns on any fragrance products for hygienic reasons. If your purchase has arrived damaged or broken, please message us at sales@six-scents.com.
Payment Options
We accept VISA, MasterCard, American Express, Discover, Apple Pay, Google Pay, and SHOP Pay.
At this time we do not accept Paypal.
Order Confirmation
Once your order is placed with us, you'll receive two emails: the first will be your order receipt. Then once we ship your order, we'll send you a second email containing your package's tracking number if available.
Refundable Discovery Set Unique Promotional Codes - USA clients
If you purchased any one of our fully refundable discovery sets from either PARFUMS QUARTANA or SIX SCENTS PARFUMS, you are entitled to a unique promotional code equal to the purchase price of the discovery set (either $50, $19, or $18), redeemable within a month of purchase date towards a 50mL full size bottle of your choice of that perfume house, exclusively at www.six-scents.com. The unique promotional code is included in your order as a stamped, physical paper card. Please note we do NOT email the unique promotional codes at any point, though if you've lost yours, please email us at info@six-scents.com.
Refundable Discovery Set Unique Promotional Codes - Canada and International clients
If you purchased any one of our fully refundable discovery sets from either PARFUMS QUARTANA or SIX SCENTS PARFUMS, you are entitled to a unique promotional code equal to the purchase price of the discovery set (either $50, $19, or $18), redeemable within two months of purchase date towards a 50mL full size bottle of your choice of that perfume house, exclusively at www.six-scents.com. The unique promotional code is included in your order as a stamped, physical paper card. Please note we do NOT email the unique promotional codes at any point, though if you've lost yours, please email us at info@six-scents.com.
Get in touch
Email us at sales@six-scents.com for the quickest response.
Chat with us via the chat icon on the bottom right of your screen.
As a last resort, our telephone is 201.255.9667; please leave us a message.