FAQ | CUSTOMER CARE

Are your fragrances cruelty-free?  Vegan?
Yes, every single one of our products is 100% cruelty-free and never tested on any animals ever for any reason.
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Our certified vegan fragrances include: Bloodflower, Digitalis, and Wolfsbane.



Are your products safe?
All of our products are strictly IFRA-certified, and adhere to the latest safety and environmental regulations of the International Fragrance Research Association (https://ifrafragrance.org/).
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Additonally, all of our fragrances are paraben and phthalate-free and all of our fragrant oils are sourced from the most ethical suppliers in the world including Symrise, Givaudan, and Delbia Do and from 2021, IFF.



How can I change the shipping address on an order?
Once an order is placed, you must email us at sales@six-scents.com to change it, and as long as it hasn't shipped out yet, we should be able to accomodate you.



How can I change or cancel an order?
Once an order is placed, you must email us immediately at sales@six-scents.com to cancel it.



What is the shipping policy? And how long does it take to receive my order once it's placed?
We process and ship all orders a minimum of 3 times per week with the exception of PRIORITY EXPRESS packages which are dispatched on the same business day, provided the order is placed before 4pm Eastern Standard (New York) time. So if it doesn't go out on the business day it was ordered, it will be shipped the following business day.
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Once your order is shipped you will receive a shipping confirmation email with your tracking number.
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Please allow 24 hours for tracking to show progress.
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Most orders are shipped USPS (the US Postal Service) Ground and typically take 1-5 business days to arrive for orders in the USA and 5 to 21 business days for international orders. 
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Canadian orders typically take 1 to 2 weeks via International Economy.



Do you ship internationally?
Yes but not to every country. 
As of March, 2022, we ship to North America, South America, Central America and the Far East with the exception of China.  We do NOT ship to the EU, nor Russia, nor the Middle East.  Please contact us for a stockist near you or see our list of official stockists here.



Can I get free samples?
At this time we do not give away free samples.  We sell refundable discovery sets and individual 2mL discovery vials of all our current fragrances.
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All purchases of full-size 30mL or 50mL bottles receive free discovery vials to be included at our sole discretion. 



Return Policy
All fragrance sales including full size bottles, individual vials, or discovery sets (sample sets) are FINAL. We cannot accept returns on any fragrance products for hygienic reasons. If your purchase has arrived damaged or broken, please email us at sales@six-scents.com.



Payment Options
We accept VISA, MasterCard, American Express, Discover, Apple Pay, Google Pay, and SHOP Pay. 
At this time we do not accept Paypal.



Order Confirmation
Once your order is placed with us, you'll receive two emails: the first will be your order receipt.  Then once we ship your order, we'll send you a second email containing your package's tracking number if available.



Refundable Discovery Set Unique Promotional Codes - USA clients
If you purchased any one of our fully refundable discovery sets from either PARFUMS QUARTANA or SIX SCENTS PARFUMS, you are entitled to a unique promotional code equal to the purchase price of the discovery set (either $50, $19, or $18), redeemable within a month of purchase date towards a 50mL full size bottle of your choice of that perfume house, exclusively at www.six-scents.com.  The unique promotional code is included in your order as a stamped, physical paper card.  Please note we do NOT email the unique promotional codes at any point, though if you've lost yours, please email us at info@six-scents.com.



Refundable Discovery Set Unique Promotional Codes - Canada and International clients
If you purchased any one of our fully refundable discovery sets from either PARFUMS QUARTANA or SIX SCENTS PARFUMS, you are entitled to a unique promotional code equal to the purchase price of the discovery set (either $50, $19, or $18), redeemable within two months of purchase date towards a 50mL full size bottle of your choice of that perfume house, exclusively at www.six-scents.com.  The unique promotional code is included in your order as a stamped, physical paper card.  Please note we do NOT email the unique promotional codes at any point, though if you've lost yours, please email us at info@six-scents.com.



Privacy Policy
This Privacy Policy describes how Six Scents Parfums, Inc. (“Six Scents” or “we” or “us”) treats the information that we collect through our website located at www.six-scents.com (the “Site”) and how we use that information. This Privacy Policy does not apply to any information that we collect by other means. If you have any questions about our Privacy Policy, please contact us at info@six-scents.com This Privacy Policy applies to the services and products offered by Six Scents, as well as any other applications, content or features that we may from time to time offer on our website. Please read this privacy policy carefully and review it often because it may change. By using this website and accepting the Terms of Use, you agree to this Privacy Policy. If you purchase our products or services, we request certain personally identifiable information from you on our order form. This includes contact information such as your name, email address, phone number, and shipping address, as well as financial information such as a credit card number and its expiration date. We use the information that we collect for billing purposes, to fill your orders, and to streamline our services to better serve you. If we have trouble processing an order, we also will use this information to contact you. In addition, if you contact us by email through our website, we may keep a record of your contact information and correspondence. If at any time you would like to change your personally identifiable information, or if you no longer wish to receive materials from us or would like your personal information removed from our database, please contact us at info@six-scents.com. Alternatively, if you receive materials from us by email you can make use of the “opt out” or “unsubscribe” provision in our communications so that we know that you no longer wish to receive any materials from us.



Get in touch
Email us at sales@six-scents.com for the quickest response.
Chat with us via the chat icon on the bottom right of your screen.
As a last resort, our telephone is 201.255.9667; please leave us a message.